For years, technicians and mechanics have used paper checklists to go through a vehicle systematically during a service. Each box has to be ticked off to ensure that a full service check has been completed before returning the vehicle to the owner.
At Al-Futtaim Lexus, we think that a paper-based checklist is somewhat archaic in the 21st century when we’re all used to digital and online methods of carrying out these kinds of repetitive tasks. A paper checklist also limits the owner to having any repairs or servicing done to a single workshop, as they will be the only one with a full record of previous work or servicing carried out on a car. Again, that’s impractical, inconvenient, and outdated.
So at Al-Futtaim Lexus, we offer what is known as an Electronic Vehicle Health Check or EVHC. But what are they? And why are they better than the old paper-based method? Here’s a quick run-down of the finer points of an EVHC and why it’s a smart idea.
Instead of a clipboard, a sheet of paper and a pencil, your Al-Futtaim EVHC technician uses digital technology to input all of the data into a Cloud-based server. This electronic checklist doesn’t change the way your technician carries out your servicing or repairs. What it does do is collate all of the information about your vehicle into an electronic database that can be accessed by any AFM Lexus technician, anywhere in the UAE.
It’s a unique example of ‘joined-up thinking’ by Lexus, who have a reputation for innovation and technological advancement. Service advisors and technicians all have instant access to your information, ensuring you get the best possible service available.
We want you to feel fully included in the servicing process and to be reassured that we’re being completely transparent about your service requirements. EVHC means that we can share diagnostic information with you there and then. There’s no waiting around to find out what needs to be done – you’ll know instantly what our experts have found and what recommendations they have to rectify any issues.
This allows you to make an informed decision on what repairs are required and what service packages best suit your circumstances.
We do this to make you, the customer, feel more empowered about the decisions you make. Servicing and repairs can represent a sizeable financial investment, so EVHC means the final decision is always yours. It also means that any quotes you receive are based on solid, digital evidence which makes them more accurate and takes into account both labour costs and genuine Lexus parts.
One of EVHC’s biggest advantages is that it makes your service records accessible to any Lexus technician, anywhere in the UAE. That means you’re not tied to one outlet and if you need an emergency repair your nearest Lexus Service Center can access all the data on your vehicle’s service history, providing technicians with all the relevant information about your car on the spot.
We can also contact the driver when they are due for a service, so you don’t even have to remember when to book in – EVHC does it all for you.
To find out more about EVHC, click the Enquire Now button on the website or visit your nearest Al-Futtaim Lexus Service Center and one of our professional Service Advisors will be able to tell you more.