Yes, all Al-Futtaim Motors vehicles come with 24/7 Roadside Assistance which gives you complete roadside reassurance. If anything does happen to your car, help will be on its way to you anywhere in the UAE. What is Al-Futtaim Automotive 24/7 Roadside Assistance Programme? Roadside Assistance is a service that assists customers when their vehicle breaks down due to accident, mechanical issue, battery, low fuel or lock out circumstances. Al-Futtaim Automotive 24/7 Roadside Assistance provides customers with two subgroups of service namely, Recovery Services and Roadside Assistance Services. We recover or give roadside assistance to any vehicles that have been purchased from an Al-Futtaim group company. What is the difference between Recovery Services & Roadside Assistance Services? Recovery Services - Customer vehicle would be towed by a recovery truck to Al Futtaim Service Center. Roadside Assistance Services - Services provided at the customer location only. Such services are Fuel, Battery boost, Lock out, Tyre swap, Pull out (desert, basment, roadside). How much does it cost to avail these services? Recovery service - This service is FREE to customers provided the vehicle is transported on recovery truck directly to an Al Futtaim workshop. Roadside Assistance Services - Within these services, assistance to the customer is FREE, but any additional purchase of items e.g. battery, top up fuel will be paid by the customer. How do customers contact us? For 24/7 customer assistance, please contact us on 800 334455 and get the support you need. The contact number can also be found on the blue sticker on the inside of the driver’s side door. Services are available 24 hours, 7 days a week.

The dealership will need your Vehicle Identification Number (VIN). Please note that we do not keep key codes for all model year vehicles.

There are several places you can locate the VIN of your vehicle. The most accessible locations are: • On the driver’s side door, there is a metal plate located on the lower-right corner of the dashboard • On the certification label inside the driver's-side door jam • In some models, the VIN is also located under the front passenger seat.