All Lexus models come with a factory warranty of 4 years/100,000 km (whichever comes first)



Airbag Recall Campaign

Lexus has issued an airbag recall campaign. Your safety could be at risk. To see if your vehicle is affected, please call today on 800 LEXUS (800 53987). All recall work is free of charge, both parts and labour.


HOW TO GET CUSTOMER ASSISTANCE

CUSTOMER SATISFACTION
At Al-Futtaim Motors, we are proud of our total commitment to customer service, quality, design and workmanship. Every Al-Futtaim Motors Service Centre in the UAE has the expertise required to service and repair your Lexus vehicle.

PROVIDE THE NECESSARY INFORMATION
In the event a problem arises, please be prepared with the following information:

■ An accurate description of the problem including
the conditions under which it has occurred
■ Vehicle model and year
■ Vehicle Identification Number (VIN)
■ Present mileage
■ Date of purchase
■ Sales and service dealer
■ Service history of your vehicle

For quick feedback, please refer to the procedure outlined in the sequence listed above.

FURTHER ASSISTANCE
Al-Futtaim Motors is responsible for providing you with the necessary service and repairs within the UAE.
If you face any service issues, speak with your Service Manager. You can also contact Lexus Customer Care on 800 LEXUS.


WARRANTY COVERAGE

A) WHAT IS COVERED?
The warranty period commences on the date when the vehicle is first invoiced. 

BASIC COVERAGE PERIOD
Lexus warrants that it will repair or replace any part of a new Lexus vehicle that is defective, in either material or workmanship, under normal use (with the exception of items listed under ‘Exclusions‘) for a period of 4 years / 100,000 kilometres (whichever comes first). Warranty coverage is fully transferable to subsequent vehicle owner(s). 

EXCEPTIONS
Corporate vehicle’s (limited warranty) are covered by warranty terms and conditions which are specified in the individual purchase contract, between the organisation and Al-Futtaim Motors. Tyres, batteries, leather, rubber and plastics are all excluded from the fourth and fifth year of warranty cover. In order for you to receive the benefits of this warranty cover, your Lexus vehicle must be maintained and serviced in accordance with the Lexus service schedule at an authorised Al-Futtaim Motors Service Centre. Any repair or maintenance carried out at an independent service centre will invalidate this warranty. 

BATTERY
During the first 24 months of service (with unlimited kilometres), a defective original equipment battery will be replaced with the compliments of Al-Futtaim Motors. Should the battery fail after 24 months of service, but prior to three years (up to unlimited kilometres), it will be replaced under warranty at a 50 percent cost to the customer.

SURFACE RUST AND PAINT DEFECTS
Any body sheet metal found, under normal use, to have developed a perforation from corrosion due to defects in material or workmanship is warranted for 6 years regardless of mileage.

RECOVERY
If your vehicle is rendered inoperative due to the failure of a warranted part, the vehicle recovery service to the nearest Al-Futtaim Motors Service Centre will be covered.

TYRES
Tyre defects are covered under a separate warranty provided by the tyre manufacturer and honoured through their UAE distributor.

NO CHARGE
Approved warranty repairs will be made at no cost using only Lexus Genuine Parts, approved materials and trained labour.

WARRANTY APPLICATION
The Lexus warranty is only valid within the country to which the vehicle was originally exported by the manufacturer, and honoured by the distributor or dealer whose name is stamped in the warranty booklet provided.



B) WARRANTY EXCLUSIONS
Repairs and adjustments required as a result of normal wear and tear or misuse, for example, racing, overloading, negligence, modification, alteration, tampering, disconnection, improper adjustments or repairs, accidents and use of add-on parts or materials.

EXTERIOR
Cosmetic or surface corrosion from stone chips or scratches in the paint are not covered. Damage or surface corrosion from the environment such as acid rain, airborne fall-out (chemicals or tree sap), salt, hail, windstorms, lightning and floods are not covered.

EXTERNAL FACTORS BEYOND THE MANUFACTURER’S CONTROL
Chips, scratches or damage of any kind is excluded.

LACK OF MAINTENANCE OR USE OF WRONG FUEL, OIL OR LUBRICANTS
Repairs and adjustments caused by improper maintenance or the use of fluids, parts or materials other than genuine Lexus or as specified in your Owner’s Manual is not covered.

MAINTENANCE AND REPLACEMENT OF WEAR AND TEAR ITEMS AT OWNER’S EXPENSE
Engine tune-up or lubrication, cleaning and polishing, replacement of filters, coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn clutch linings form part of normal maintenance requirements for all vehicles and are therefore not covered.

NORMAL NOISE, VIBRATION AND DETERIORATION
Normal noise, vibration, wear and tear or deterioration such as discolouration, fading, deformation or blur due to age or mileage, are not covered.

ALTERED MILEAGE
The warranty is rendered void on any vehicle in which the odometer mileage has been tampered with in any way.

EXTRA EXPENSES
Incidental or consequential expenses or damage such as telephone calls, loss of time, inconvenience, or commercial loss in any way whatsoever are not covered.

C) OWNER’S RESPONSIBILITIES MAINTENANCE
You are responsible for properly operating, maintaining, and caring for your Lexus vehicle, with an authorised dealer, in accordance to the instructions in your Owner’s Manual. If your vehicle is subject to use under severe driving conditions, you should follow the maintenance requirements specified in your Owner’s Manual.

MAINTENANCE RECORDS
You are responsible for keeping maintenance records as it may be necessary in some instances for you to show that the required maintenance has been performed.



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D) GENERAL INFORMATION
TOURING/RELOCATION TO ANOTHER COUNTRY

If you are touring or relocating to another country and a problem arises, please consult your new local Lexus dealer. The warranty service may not be provided by the local dealer, because your Lexus vehicle may not comply with the regulatory and/or environmental requirements of that country. Your vehicle was designed and built to resist corrosion. Application of additional rust inhibiting materials is not necessary, nor is it required in order to keep the six-year warranty coverage in effect.

E) WHAT CAN YOU DO TO PROTECT YOUR LEXUS AGAINST CORROSION?
In order to protect your vehicle against corrosion, it is important that you clean your vehicle regularly, following these suggestions:
■ Wash regularly using cold, clean water and mild vehicle wash soap.
■ If insects, tar, bird droppings, condensation or other similar deposits have accumulated on your vehicle, wash it away as soon as possible.
■ Wash your vehicle in the shade.
■ If you drive on salted or dusty roads, or if you drive near the seaside, hose off the under carriage at least once a month. Under certain conditions, special care should be taken to protect your Lexus vehicle against corrosion.
■ It is important that the drain holes in the lower edges of the doors and rocker panels be kept clear.
■ If you detect any stone chips or scratches in the paint, touch them up immediately.
■ If you drive a lot on gravel roads, consider installing mud or stone shields behind each wheel.
If you carry special cargo, such as chemicals, fertilisers, beach equipment or liquids, be sure that such materials are well packaged and sealed.
■ If your Lexus vehicle is damaged due to an accident that removes, peels, or strips the paint and protective coating, ensure your vehicle is repaired as soon as possible. The cost of such repairs is considered the responsibility of the owner.




WARRANTY POLICY FOR COMPACT SPARE TYRES

Original compact spare tyres on Lexus vehicles are fitted only on select models and are covered by Lexus for a period which is the same as the Vehicle Warranty.

WHAT IS COVERED?
Any compact spare tyre replacement, which becomes necessary due to a defect in material or workmanship, is warrantable with the exception of the items listed under ‘Exclusions’.

EXCLUSIONS
Compact spare tyres which cannot be serviced due to:
■ Road Hazard injuries (e.g. puncture, cuts, impact damage, bruises, snags or wheel spinning, whether repairable or not).
■ Accidents, fire, chemical corrosion, tyre alteration, vandalism or any other related abuse.
■ Under inflation, over inflation, improper maintenance or other abuse (appropriate tyre pressure is 420kPa [60psi]).
■ Incorrect mounting of the tyre, tyre/wheel imbalance or other abuse.
■ Damage caused by incorrect wheel alignment (after the adjustment warranty expires), resulting in uneven or rapid wear.
■ Driven at speeds over 80km/h (50mph).
■ Used for non-emergency purposes (other than driving to the nearest dealer).
■ Compact spare tyres that have had punctures repaired.
■ Normal tyre wear.
■ Tyres with less than 2/32” (1.6mm) of tread remaining.



ADVANTAGES OF LEXUS QUALITY SERVICE

■ Full computerised service history
■ Guaranteed Lexus Genuine Parts
■ 4 year / 100,000 kilometres warranty will remain valid
■ Only Lexus approved materials and lubricants used
■ Six months parts and labour guarantee
■ All equipments are routinely checked for accuracy and safety
■ Standard service available throughout the UAE
■ All technicians are factory-trained and use appropriate Lexus special tools

■ Up-to-date technician information and workshop manuals
■ Checklist to ensure accuracy and consistency
■ All periodic services will be carried out while you wait (by appointment)
■ Environmentally friendly practices
■ Al-Futtaim Motors and Lexus service standards are set by the engineers who built your vehicle to ensure optimum performance and safety
■ Regular Servicing at Al-Futtaim Motors in accordance with your Lexus Maintenance schedule, safeguards your investment and ensures excellent resale value



KEEP YOUR CAR IN OPTIMUM CONDITION WITH AN AUTHORISED SERVICE

PRE-DELIVERY SERVICE
To assure your satisfaction with the appearance and performance of your new Lexus vehicle, Al-Futtaim Motors is responsible for performing specified factory-approved services for cleaning, inspecting and testing your Lexus vehicle. This is done to ensure that your Lexus vehicle is delivered to you in top condition after being shipped from the factory.

COMPLIMENTARY 1,000 KM MAINTENANCE SERVICE
You are entitled to a complimentary 1,000 km maintenance service upon presentation of this warranty booklet to Al-Futtaim Motors. This maintenance service will be performed in accordance with your Owner’s Manual.

PERIODIC MAINTENANCE SERVICE
Proper maintenance will help to ensure maximum performance, greater reliability and longer life for your Lexus vehicle. To maintain your Lexus vehicle in optimum condition, and keep your warranty valid, it is important to have it inspected and serviced periodically in accordance with the maintenance services listed in your Owner’s Manual.

OWNER’S MANUAL
Your Lexus Owner’s Manual also contains a chart of required services and a section explaining maintenance items that you can handle yourself. The service schedule is the result of experience and testing and represents the most efficient and economical maintenance for your Lexus vehicle. More frequent service is required for severe driving conditions. In the event of an accident where body repair is required, repairs must be carried out at by an authorised dealer, failing which, the Manufacturer Warranty will be affected.

ONLY SERVICE AND BODY REPAIRS (IN CASE OF AN ACCIDENT) CARRIED OUT BY AL-FUTTAIM MOTORS OR ANY AUTHORISED DEALER KEEPS YOUR WARRANTY VALID.