Abu Dhabi, United Arab Emirates, May 14, 2016: Under the patronage of H.H. Hamdan bin Zayed bin Sultan Al Nahyan, Representative of the Ruler in the Western Region of Abu Dhabi, Al-Futtaim Motors, exclusive distributor of Lexus in the UAE, announced the official launch of its newest 3S facility (Sales, Service and Spare Parts) for Lexus in Madinat Zayed.
The new facility was inaugurated by H.E. Mohamed Hamad bin Azzan Al Mazroui, Acting Undersecretary of the Ruler’s Representative Court in the Western Region, at an official ribbon cutting ceremony, attended by senior officials from Al-Futtaim Motors.
In line with the company’s customer-centric approach, the new Madinat Zayed Lexus facility has been developed with the needs of customers in mind, providing those living in the Western Region with not only a convenient location, but also with a superior customer experience, thanks to a team of trained staff committed to provide market leading customer service.
The Lexus showroom, spread over another 900m2 focuses – along with the service centre – on a premium customer experience, synonymous with the brand’s ethos. The Lexus facility features a dedicated delivery area for new vehicles and offers appointment-based car servicing that reduces waiting times for guests with busy schedules.
Commenting on the event, Bertrand Thiebaut, Senior Managing Director of Al-Futtaim Motors, said: “Abu Dhabi represents a strategic market for us, one that has played a vital role in our growth over the last few decades. The Company has continuously invested in new facilities that give priority to customer-friendly and attentive services. Our expansion across Abu Dhabi and the Western Region plays an important part in our promise to provide ease of business to our loyal customers. This requires us to expand our geographical presence with showrooms and service centres that offer exceptional experiences at every touch point of their journey with us.”
Al-Futtaim Motors’ nation-wide expansion plan has been in full swing over the past three years, with a centralized focus on the nation’s capital and neighboring regions, giving Al-Futtaim Motors customers easier access to Lexus facilities.
The new Madinat Zayed Lexus showroom operates six days a week from 8am to 1pm and from 4pm to 8pm Saturday through Wednesday, and from 8am to 1pm on Thursday, while the service center receives customers from as early as 7.30am to 1.30pm and from 3.30 pm to 7.30pm Saturday through Wednesday, and from 8am to 1pm on Thursday. The showroom and service center will be closed on Fridays.